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FAQ

Shopping

How to do I order something from Oqer? Click on the “Shop” link in the sidebar to view the current styles. From there you can click on an individual design to view detailed product information. If you would like to order that particular shirt, select your size from the drop-down menu and hit the “Add To Cart” button.

Once you are ready to check out, click on the “Checkout” button in the sidebar. Verify the styles and quantities of your order. Choose the state your order will be shipped to and click the “Calculate” button. Fill in your billing and shipping information and click on the “Checkout via PayPal” button. You will be taken to Paypal’s secure website to complete the payment portion of order.

Once you have made your payment, you will be returned to Oqer.com and receive an email confirmation of your order.

Why can’t I add a particular size to my cart? If you do not see a particular size, that means that size is out of stock.

What kind of payment options do you offer? All major credits cards are accepted through PayPal. You do not need a PayPal account to check out.

Shipping

How long will it take to receive my order? Orders are processed within two business days and shipping takes an additional 1-3 business days.

Do you ship internationally? Not at the moment.

How do I track my shipment? You will be emailed a delivery confirmation number when your order ships.

Shirt Info

How are Oqer brand shirts made? Each design starts as a sketch, which is expanded upon and refined on the computer. The shirts are screen printed hand in a studio in Brooklyn using only water-based inks. Because this in an analog process, expect that there will be slight variations from shirt to shirt and between batches.

What size am I? Please see the sizing charts below. All sizes are in inches.

Men’s Size Chart
S M L XL
Chest 36 – 38 39 – 41 42 – 44 45 – 47
Waist 29 – 31 32 – 34 35 – 37 38 – 40
Hip 34 – 36 37 – 39 40 – 42 43 – 45

Women’s Size Chart
S M L XL
Bust 32 – 34 34 – 36 36 – 38 39 – 40
Waist 26 – 28 28 – 30 30 – 32 32 – 34
Hip 36 – 38 38 – 40 40 – 42 42 – 44


How should I care for my Oqer brand t-shirt? All Oqer brand shirts should be washed in cold water and tumble dried on low heat. Some designs will fade slightly the first time they are washed, this is normal. Washing in hot water can fade any design prematurely. While all shirts are pre-shrunk, drying them on hot will cause some shrinkage of approximately 1/4 size.

Returns and Exchanges

What is your return and exchange policy? If you are unsatisfied with your order, you have 15 days from the time you received your order to initiate a return or exchange. Shipping chares are non-refundable.

How do I initiate a return? Send an email to orders@oqer.com that includes your order number, a short description of the problem with the order and whether you would like a refund or exchange.

Wholesale

I want to carry Oqer brand shirts, do you offer wholesale pricing? Yes, please send your inquiries to hello@oqer.com

I have a question that isn’t covered here, how do I contact Oqer? Email hello@oqer.com with any additional questions or comments you might have.